Q: Why does the app need access to Apple Health / Health Connect?

We use this permission to read health & lifestyle signals (sleep, activity, vitals, etc.) so we can generate your scores and insights. You can change this anytime in device settings.

Question 1

Why does the app need access to Apple Health / Health Connect?

Accepted Answer

We use this permission to read health &#x26; lifestyle signals (sleep, activity, vitals, etc.) so we can generate your scores and insights. You can change this anytime in device settings.

Question 2

I tapped Allow but the app still says it can’t access data

Accepted Answer

Sometimes sync takes a moment, or not all permissions were enabled. Please re-check permissions and try again.

Question 3

Can I choose what data I share?

Accepted Answer

Yes. You can limit what’s shared. Sharing more data can improve accuracy, but partial sharing is okay.

Question 4

Is this medical advice or a diagnosis?

Accepted Answer

No—these are wellness insights, not a diagnosis. If you’re concerned, speak with a qualified professional.

Question 5

How do I turn this off later?

Accepted Answer

You can revoke permissions any time in Apple Health / Health Connect. After that, new data won’t be processed.

Question 6

Why does it ask for permissions again after reinstall / new phone?

Accepted Answer

Reinstalling the app or changing devices can reset permissions. Please re-enable access in settings.

Question 7

I’m seeing a blank screen / no scores yet

Accepted Answer

This usually means we’re not receiving health data yet. Confirm permissions are enabled and your device has recent activity/sleep recorded. Likely causes: No health data available, permissions off, or sensors not enabled.

Question 8

I connected a wearable or smartwatch (Apple Watch, Fitbit, Garmin, etc.) but it’s not reflected in the app

Accepted Answer

Our app reads from Apple Health / Health Connect. Please ensure your smartwatch or wearable app is syncing data into that health store.

Question 9

My score isn’t changing today

Accepted Answer

Scores update when new data arrives. If your device hasn’t recorded or synced anything new, it may stay the same. Likely causes: no new samples, sync delay, or interval batching.

Question 10

Some parts show N/A / missing factor values

Accepted Answer

Some metrics need enough data to calculate. Missing items will appear once more data is available.

Question 11

We see raw logs but no summaries (scores/biomarkers)

Accepted Answer

Raw data can arrive first; summaries appear once enough data is available. Likely causes: insufficient data window yet, or webhook interval batching.

Question 12

My sleep from last night isn’t showing

Accepted Answer

Sleep often appears after your wearable/phone finishes syncing. Please check again later or open your wearable app to force a sync.

Question 13

My steps/calories don’t match Apple Health / my wearable app

Accepted Answer

Different apps can show different totals depending on sources, deduplication, and timing. We read from Apple Health / Health Connect and may update after sync.

Question 14

It worked yesterday, but stopped today

Accepted Answer

Permissions can be turned off accidentally, or background restrictions can stop syncing. Please re-check permissions and try reopening the app.

Question 15

How do I fix background sync?

Accepted Answer

Make sure permissions are enabled, then open the app once so Health data can sync. On iOS, you can re-enable Apple Health permissions; on Android, re-enable Health Connect permissions if needed.

Question 16

How often do scores update?

Accepted Answer

They update as new data arrives. Some summaries are near real-time; others reflect daily patterns.

Question 17

Why don’t I see trend insights yet?

Accepted Answer

Trends need enough history across multiple weeks to detect changes.

Question 18

What do comparisons mean?

Accepted Answer

Comparisons give context by showing how your values compare to reference groups (global average, demographic cohort, or your baseline).

Question 19

Why do I see yesterday’s totals, not today’s?

Accepted Answer

Some stats are daily summaries. Early in the day totals can be incomplete until more data is recorded.

Question 20

What does my score mean?

Accepted Answer

It’s a simple summary of your recent patterns. You can view contributing factors to understand what’s driving it.

Question 21

My score is low—what should I do?

Accepted Answer

It’s not a diagnosis. It’s a signal based on patterns. If you’re concerned, speak with a qualified professional.

Question 22

Where can I see the science/references?

Accepted Answer

We provide references for transparency, accessible inside the app.

Question 23

Why did my score change even though I felt fine?

Accepted Answer

Scores reflect recent patterns in your recorded data (sleep/activity/etc.). They won’t always match subjective feelings day-to-day.

Question 24

Why didn’t my score change when I exercised?

Accepted Answer

If your workout hasn’t synced yet, it may not be reflected. Open your wearable app or Apple Health/Health Connect to ensure the activity has synced.

Question 25

What data is collected and how is it used?

Accepted Answer

We only collect what’s needed for the features you’ve enabled (scores/insights). You can review our privacy policy for details.

Question 26

Can I revoke access later?

Accepted Answer

Yes—disable permissions in Apple Health / Health Connect anytime. After that, new data won’t be processed.

Question 27

Does disabling permissions delete my past data?

Accepted Answer

Disabling permissions stops future collection; past data handling depends on our privacy policy and your account settings.

Question 28

Will you share my data with third parties?

Accepted Answer

We don’t sell your data. Data use is governed by the privacy policy and is used to provide the features you enabled.

Question 29

What’s the fastest checklist for missing data?

Accepted Answer

Run this checklist before escalation: 1) Confirm permissions (Apple Health/Health Connect enabled). 2) Confirm user has data in Apple Health/Health Connect (no data → nothing to compute). 3) Confirm sensors are enabled in-app ( enableSensors ). 4) Confirm expectations (webhook interval batching affects scores/biomarkers; logs are real-time). 5) Collect minimum debug info : device model, OS version, permission status, timestamp of last visible data, whether Apple Health/Health Connect shows recent sleep/activity.

Question 30

What do we send to engineering when escalating a user issue?

Accepted Answer

Include: (1) device + OS version, (2) whether Apple Health/Health Connect shows the metric, (3) permission state screenshots (if user can share), (4) time of last known sync, (5) whether issue is no logs vs logs but no scores. This helps engineering isolate collection vs computation vs delivery. (Matches your internal debug playbook intent.)

Question 31

When do we escalate immediately?

Accepted Answer

Escalate immediately if: (a) user reports a safety risk/self-harm content (route to your safety process), (b) widespread outage pattern (multiple users affected), (c) reproducible crash on permission request, (d) webhook failures causing systemic missing data.

End User FAQ

Permissions

Missing data

Timing

Scores

Privacy

Escalation